Mission 6

Citizen Development

Democratize access to automation across the enterprise

What this mission is

Why embark on this mission

Empowering an army of citizen developers through intelligent automation is probably the single most powerful lever to pull in transforming an enterprise at scale. It is also one of the most difficult initiatives to get right-that is, without some easy-to-implement guidance. Most organizations launch their citizen development efforts with training and certification-a great starting point that gets them about 25% of the way to success. But many miss the other critical program investments, including recruiting an ideal talent pool, building optimal support models, setting effective expectations, and establishing a thriving community of practice.

What this mission entails

What you will focus on in Mission 6

Developing an engagement strategy and success metrics for each of your Four C's
Producing a Citizen Development Roadshow Deck to engage stakeholders and their teams
Creating support and/or co-development models for program launch
Writing a citizen development readiness plan from communication to roll out to 6-month success mark
Documenting your short list of first use cases for citizen developer pilots
Building a crawl-walk-run strategy to create your automation community of practice

Explore other missions

Looking to scale automation beyond your core team of automation experts? Creating a citizen development program is a great way to increase the impact of automation by empowering non-technical employees to develop and deploy automations to solve the pain points they experience every day. And now that generative AI tools are in everyone's hands, the need for citizen development programs coupled with solid governance is even more urgent.

However, many organizations miss critical program investments, including recruiting an ideal talent pool, building optimal support models, setting practical expectations, and establishing a thriving community of practice. Mission 6 focuses on engaging your organization's employees through executive alignment, development of best practices, training, and a community of practice that offers guidance and support.

Empowering an army of citizen developers is one of the most powerful levers to pull in transforming an enterprise at scale.

Key Components of Mission 6

Creating an effective citizen development program isn't simple. To avoid the common pitfalls and successfully democratize automation, focus on these components as you take on Mission 6:

Business and executive goals alignment

Establish regular meetings with stakeholders to report on and evolve goals and success criteria for your citizen development program.

Staff training and certifications

Provide baseline and ongoing specialized training to ensure citizen developers have the skills and resources necessary to support your program goals.

Automation development and testing

Efficiently and effectively develop high-quality, reliable automations through an established set of best practices, testing, leveraging reusable assets, and validating code quality.

Community engagement

Create a community of support and governance for your citizen developers, and expand your program by reaching out to individuals in your organization to participate based on their unique needs and skill sets.

Thanks for your interest in the Pathfinder Missions!

Mission resources are available to Automation Anywhere customers and partners after completing the Pathfinder assessment. If you're a customer or partner, please log in to access this page.